What is the uniqueness of the technology?
A rechargeable cellular tracker that lasts up to 12 months on a single charge and no subscription required. Water-resistant, loud buzzer, including Bluetooth, cellular and ability to locate on a map.
Last updated: December 11, 2020 15:29
What features are available?
Cellular range, works anywhere with cellular connectivity. Provides physical location through Location Over LTE (LOL™). Rechargeable up to 12 months on single charge. Loud Buzzer, LED indicator, Large keyring area, Water-resistant, Configurable button, one click, double click, and long click. Motion sensor to trigger alarm notification and/or configure actions over the cloud through Amazon One Click. Works with Alexa and Google Assistant. Anodized metal frame.
Last updated: December 11, 2020 15:29
What is the battery life? Hours of continuous use? How to charge?
Up to 12 months on a single charge when the device in EMERGENCY only mode, which means it’s sleeping until the user wakes up the device remotely to start logging location information over cellular. Frequency of updates settings and more can be configured by user through the Pebblebee App for desired life of tracker vs the number of updates.
Last updated: December 11, 2020 15:29
How does it work?
With the Pebblebee App, or on your browser and through the pebblebee.com site, you can locate your device on a map. If in emergency mode, you can mark the device as lost, and then you will start receiving continuous location updates until you mark the device found or the battery is drained. You can also control the device via Bluetooth up to 1000 feet from your phone. You can configure device settings with regards to the frequency of updates and what the button does when pressed.
Last updated: December 11, 2020 15:29
When will the app be available?
We will be releasing an updated version of the Pebblebee app, which will support the Found after we’ve completed production.
Last updated: December 11, 2020 15:29
Can we also access app functions on a web browser?
The device is cellular-enabled and will be updating the Pebblebee Dashboard that each user will have access to their own account. Users will be able to modify and configure device(s) settings and view the location of the device. They can also control certain parts of the device remotely and through the web browser such as buzzing the device. Dashboard is in development and is planned for release at a later date.
Last updated: December 11, 2020 15:29
How does the device connect to the app?
The device can connect to the app through Bluetooth as well as over cellular. It works over cellular without a subscription first year, only in the event that the device is set to Emergency Mode and when the device is marked as lost, you can then see the location of the device over cellular for a short term. There is a 2 time first year limit of how many times you can mark the device as lost. Unrestricted use is available later with an unlimited data plan.
Last updated: December 11, 2020 15:29
What are the recommended ages?
It can be used for all ages and things. Recommended use with a phone age is 7 and older.
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Is it safe to use something that close to my pet?
Yes. The Found uses low Energy LTE-M which is 10 times less energy than a typical GSM Phone
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What certifications do you have?
Bluetooth SIG, FCC, CE, IC, NC and Telec
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Where is it manufactured?
Designed in Seattle, WA - Manufactured in Taiwan and the USA.
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How is my privacy protected?
Maintaining privacy is extremely important to us. We use Amazon Web Services for storing encrypted data and no one has access to their data other than themselves. Users may request information on their lost device from Pebblebee. See our privacy policy here: https://pebblebee.com/pages/privacy-policy
Last updated: December 11, 2020 15:29
Where does it ship?
Worldwide. a $12 and up fee applies to orders outside of the United States.
Last updated: December 11, 2020 15:29
Do I have to pay VAT / GST?
It’s up to the country that it’s being shipped to and customs imports at destination. Given this is a gift for a pledge to support our company, we may be able to send out as a gift.
Last updated: December 11, 2020 15:29
What are the risks & challenges of getting the device today?
The main challenge is antenna design and efficiency. Other challenges would include country-specific cellular availability over LTE-M.
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Is there a warranty? What is Lifetime Subscription of life of device limited to?
One year warranty. Lifetime subscription is limited to up to 5 years of the life of the product.
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What is your return policy?
If you received your product and you aren’t satisfied, you may exchange it for a new one within 30 days, less shipping & handling fees.
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If I have other questions, who should I contact?
Press: [email protected] Investment Inquiries: [email protected] Support: [email protected]
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When lost mode is activated, how soon will you be notified?
This is a setting can be set by you, depending on battery life needs. Fast response time is normally within 2 min, and the battery saver response time can be 10 min or more.
Last updated: December 11, 2020 15:29
I'm between Canada and Mexico, sometimes via the US. My luggage sometimes goes missing for days. If I had one of these devices in my luggage would the cellular tracking work in all three countries?
The Found works in the USA under agreement with several carriers. When you travel to Canada or Mexico, the Found will work temporarily over roaming agreements but not permanently. As long as you are just temporarily traveling there, it likely will be fine under the current available plans but Pebblebee does not guarantee full functionality over cellular outside of USA.
Last updated: December 11, 2020 15:29
Regarding the real-time cellular tracking, is the cost per Pebblebee account, or per Pebblebee “Found” device?
The current discounted plans are per device as carriers don’t differentiate and give Pebblebee any discounts.
Last updated: December 11, 2020 15:29
How secure is the battery inside the Found? My dog has a tendency to chew.
We’ve thought about this, too, and have the battery securely installed inside the enclosure and permanently installed. It can’t be easily popped open, like some other battery-powered trackers.
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What countries specifically will support the global LTE-M Tracking?
We estimate that coverage will be available in most countries that offer LTE-M sometime 2020 or later. At time of writing in 2019, LTE is currently available in US, Canada, Australia, France, Germany, Japan, Mexico, Netherlands, Singapore, Spain, and Switzerland.
Last updated: December 11, 2020 15:29
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